No, our support team (60+) is located at the Infinite Campus national headquarters in Blaine, Minnesota. If customers prefer local support, however, they may choose to work with our many Channel and ESA partners across the country.

Live phone support is available 6:00 AM-6:00 PM CST. We also offer 24/7 on-call hosting support in the event of an outage. For security, Authorized Contacts will be provided with our toll-free support phone number (we don’t provide our phone number to everyone for your security). Contacts calling in on an existing case will have the option to enter the number when calling Support; this will route the call to that case's assigned support resource if available. 

Authorized Contacts may also submit a help case online at any time using our Portal. See Submitting Cases for more info.

Infinite Campus observes the following holidays when live support will not be available (on-call hosting support is available on holidays):

• Memorial Day

• Juneteenth

• Independence Day

• Labor Day

• Thanksgiving

• Day after Thanksgiving

• Christmas Eve 

• Christmas Day

• New Year's Day

Security is of the utmost importance. When you call, Support will verify your information to make sure that cases are started with an Authorized Contact. We do not provide private information to or make site changes for non-authorized callers. Also, if a data change is requested of Support, we will verify the data request in writing with the Authorized Contact on the case to confirm their identity.

Glad you asked! To ensure that we continue to deliver world-class support services, we want to hear from you! Surveys are created for every closed case, but you will never receive more than one survey every 30 days. You also have the option to opt-out of surveys.  Each survey pertains to a specific case. 

Support surveys ask you to rate the service you received in the following areas on a scale of 1 (poor) to 5 (excellent).

• Courtesy

• Technical Skills/Knowledge

• Timeliness

• Quality

• Overall Experience

We use the survey results for immediate coaching and kudos for our staff, as well as to improve overall service practices. Feel free to leave any specific comments in the text box provided in the survey.

No problem! Support can also be provided by Channel and ESA partners across the country. Their expertise at the local level is an added advantage.