Don't just take our word for it
See the ReviewsCampus Support
Proven processes for resolution
At Campus, support is a career, not just a job…and it’s never an outsourced function. Secure processes ensure only authorized district contacts can access the Case Portal and request support. Customers prioritize their own cases, which are routed to subject matter experts. Best yet: Only customers close cases, ensuring resolution. Lastly, follow-up surveys identify areas for improvement.
Software support worthy of hardware
The Infinite Campus Customer Support team recently won the HDI 2024 Best Service and Support Culture Award. HDI, the leading support-industry association, annually honors organizations that have demonstrated exceptional leadership, vision, and innovation in achieving customer satisfaction.
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Our proven processes and passionate people have often been recognized by HDI:
HDI Best Service and Support Culture Award - 2024
HDI Best Service and Support Manager (Gina Montague) - 2020
HDI Team Excellence Award - 2019
HDI Best Service and Support Culture Award - 2019
HDI Team Excellence Award - 2013
Why Infinite Campus for Support?
Our team members will proudly tell you why!
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Carissa - 2 years - Expert in Food Service POS, Online Payments, Fees, FRAM, Activity Registration, School Stores
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Anna - 11 years - Expert in Online Registration, Messenger, Special Education
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Zach - 20 years - Expert in Attendance, Enrollment, Calendar
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Alex - 11 years - Expert in Grade Book, Instruction, Campus Student/Parent, Grading & Standards
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Josh - 4 years - Expert in Online Registration, State Reporting
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Carla - 17 years - Expert in NASIS
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Katie - 7 years - Expert in Food Service POS, Online Payments, Activity Registration, School Stores
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David - 8 years - Expert in Integrations, User Security Tools
Support Portal
Protecting your data is a priority. And helping you is a privilege.
To help protect your data and students, the Support Portal is only available for authorized district contacts in your district. The portal allows authorized contacts to submit new requests, add attachments, communicate with our advisors, and review closed cases.
If you need technical support and are not an authorized contact, please reach out to your district's Infinite Campus technical team.
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Campus Community
Online support
Online support is available 24/7 by visiting the Campus Community and its free learning resources:
More than 6,000 Knowledge Base resources (articles, simulations, videos, etc.)
Forums
More!
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